Shipping & Returns Policy

PROCESSING

Online orders are processed Monday - Sunday. Please allow 1-3 business days for order processing. Orders placed during National Holidays will be processed and/or shipped on the next business day.

Orders placed after 3:00 PM EST Monday-Sunday (excluding National Holidays) will be processed on the following business day. 

Estimated arrival time for packages may be affected by the following external factors:

Weather
Federal Holidays

Disruptions experience by the shipping/vendor companies

SHIPPING

 Free standard shipping is available for all store items with an exception of items in our "Clearance" collection. At this time, Room on East does not fulfill orders outside of the continental United States. In addition, we do not ship to Post Office Boxes (P.O. Box). 

  • Free Standard Shipping: 5- 11 Business days

SHIPPING CARRIERS FOR CLEARANCE ITEMS

  • USPS Standard Shipping: 5-8 Business Days 
  • UPS Ground Shipping : 5-8 Business Days 

Once your package is shipped, you will be notified via email with your package(s) information including your tracking number.

RETURNS

If for any reason you are not satisfied with your order, Room on East will be glad to assist you in your return process. 

Refund requests must be made within 14 Days after the item has been delivered. Shipping charges of any kind are non-refundable. Refunds will only be made in the original form of payment. Refunds typically take 3 - 5 business days to reflect on your account. Processing time for refunds may vary based on credit card provider and/or banking institution. Items are not eligible for refund after 14 days of delivery date.

Refund requests received  after fourteen(14) days from the item delivery date will receive a refund in the form of store credit only. 

We do not accept refund requests thirty(30) days after the item has been delivered.

We offer a full refund or a replacement on packages that

  • Products arrived badly damaged
  • are incorrect or missing products 


Shipping fees of any rate are non-refundable. To begin your return request, please email: Returns@roomoneast.com

PRICE ADJUSTMENTS

Prices are subject to change without notice. We reserve the right to cancel orders containing erroneous prices including but not limited to those caused by technical or administrative errors on our part.

CANCELLATION

Customers have 24hrs to cancel any order. If cancellation is requested after item(s) have been processed, customers will only be reimbursed the price of the item and not the shipping fees. If cancellation is requested after item(s) have been shipped, customers must contact client services by email at Refunds@roomoneast.com to process an exchange or refund.